FREQUENTLY ASKED QUESTION
If you have a question, query or need some help, discover our frequently asked questions below.
Payment & Orders
We accept Visa, MasterCard, American Express, PayPal, Afterpay, and Zip Pay.
Since all our jewellery is made to order, we are unable to guarantee changes or cancellations after confirmation. Please contact us within 24 hours for urgent requests.
We reserve the right to cancel any suspicious, duplicated, or unauthorized orders. You will be notified if this occurs.
Products & Customisation
Yes. All our gemstones are natural, ethically sourced, and selected for their quality and brilliance.
Absolutely. We offer both semi-custom and fully bespoke designs. The typical turnaround time is 2-4 weeks.
Yes. Complimentary engraving is available on selected items. Please leave a note at checkout or contact our team.
Custom, engraved, resized, or altered items are non-refundable unless faulty.
Shipping & Delivery
To view the full shipping policy, please click here
Yes. We offer free standard shipping for all domestic and international orders. International delivery takes approximately 10–20 business days.
All pieces are made to order and dispatched within 7–10 business days (excluding weekends and public holidays).
Yes. Once shipped, we will send you a tracking link by email.
Customs, duties, and taxes are the responsibility of the customer and may vary depending on your country's policies.
Returns & Exchanges
To View our full return policy, please click here
● Online purchases: You may return or exchange within 7 days of delivery (non-custom items only)
● In-store purchases: Exchanges only within 3 days. No refunds for change of mind.
Return postage is the customer’s responsibility. We will cover shipping for one exchange per item.
Yes. We offer complimentary resizing (up to 2 sizes) within 7 days of receiving your ring.
Warranty & Repairs
To view the full shipping policy, please click here
Yes. We offer a warranty for manufacturing defects on all jewellery purchased through our website or authorized retailers.
● Free resizing (up to 2 sizes)
● Prong tightening or re-tipping
● Gemstone tightening
● Complimentary cleaning and inspection
● Lost or damaged gemstones
● Damage due to misuse or impact
● Work done by unauthorised repairers
● Normal wear, scratches, dents
Visit our store or email jewellery@purplemay.com.au with proof of purchase. You may also ship the item back to us securely for inspection.
Privacy & Data Protection
To View our full privacy policy, please click here
We use encrypted security and adhere to strict privacy standards to protect your personal information.
No. Your data is never sold or rented. It is only shared with trusted partners for service purposes (e.g., payment or shipping).
You may request to view, update, or delete your data by contacting us at jewellery@purplemay.com.au.
Terms & Price Guarantee
ToView full terms & conditions, please click here
Yes.If the price drops within 15 days of purchase, you’ll receive a gift card for the price difference value.This does not apply to flash sales, promotions, or clearance items.
PurpleMay Rewards Program
To Learn more about rewards, please click here
Create an account and start earning points on every purchase.
● Ways to earn:
+100 points for signing up
+1 point per $1 spent
+1,000 points on your birthday
+500 points for each successful
● referralWays to redeem:
200 points = $5 coupon
300 points = $10 coupon
1,000 points = $50 coupon
Store Locations & Contact
SHOP:
ADD:G136, The Glen Shopping Center, 235 Springvale Rd, Glen Waverley VIC 3150
TEL:(+61) 3 9193 4567
Showroom (by appointment only):
ADD:413/220 Collins St, Melbourne VIC 3000
TEL: (+61) 3 9939 5166
Customer Support:
📧 jewellery@purplemay.com.au
🕘 Mon–Fri, 10:00 AM – 5:00 PM
Our Customers’ Feedback
FIND YOUR ANSWER
FROM REAL CUSTOMERS

Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!

Lisa Stone
You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!

Cliff Lindsey
My wife stumbled across The Coffee Scoop at a tasting demo held at Frey's Better Foods in Hellertown, PA. She bought a bag of coffee, and we've been hooked ever since. Not only are these the best coffees we've ever tasted, they're also organic and fair trade. We've since moved to Colorado, so now we order online. The shipments always arrive sooner than we expect. 110% happy customers.
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