At PurpleMay, our vision is to make every girl’s dream come true. Therefore, we aim to offer the best products with the best price we can. Despite the low profit pricing, we want to offer real gold and natural diamonds at a cost that everyone can afford.
Yes， we ship all over the world and no cost will apply. However, if you need to upgrade to express shipping method, please cantact us.
Yes, we offer free shipping WORLDWIDE.
It takes us 7-12 business days to post your parcel. When you would receive it will be based on the information provided by the shipping carriers. Delivery details and tracking number will be provided in your email.
We use AU Post as carriers. If you need to upgrade to express shipping method, please contact us.
We always aim for making sure our customers love our products, but if you do need to exchange or return an order with a reason, please refer to our exchange & refund policy and email us directly and we’ll take you through the process.
It would be our pleasure to provide you with custom made jewellery design service and present to you your dream piece of jewellery!
We will have to charge custom design fee, meanwhile we need the exact measurement of the gem and your request on the design details of the jewellery. A quotation will be given once we get your confirmation.
Yes, we do offer free gift wrapping services, please specify upon purchase. Gift card is also available upon request.
Yes, we do offer free engraving services, please specify upon purchase.
Yes we do, we offer lifetime warranty for every customer. For more information please see Warranty Policies.
The certificate is available upon request, we will send you the certificate via email.
Yes we do, for all PurpleMay products, we offer free cleaning services in our Melbourne studio.