Knot

We typically dispatch orders within 1-10 business days after the order is placed. The exact time may vary depending on the circumstances.

1. How long does shipping take within Australia?
We use Australia Post Express with signature on delivery for domestic orders. Shipping typically takes 1-3 business days.

2. Do you ship internationally?
Yes, we offer two options for international shipping:

• Free Shipping: We use Australia Post for international standard delivery, with an estimated delivery time of 10-20 days.
• Paid Express Shipping: We provide express delivery options via DHL or FedEx. Please contact us to confirm the cost and delivery timeframe.

For any further questions, feel free to get in touch with us!

1. Products Purchased Online
For items purchased from our website, we accept returns or exchanges within 7 days of receipt (custom-made products are excluded).

2. Products Purchased In-Store
For items purchased in-store, we offer exchanges within 3 days of purchase (custom-made products are excluded).

3. Important Notes

• We only provide one exchange opportunity per product.
• Returned items must be unused and in their original packaging.
• Return Shipping Costs: Customers are responsible for the shipping fees for returning items.
• Exchange Shipping Costs: We will cover the shipping fees for exchanged items.

If you have any further questions or need assistance, please feel free to contact us.

We provide a quality guarantee along with certain free repair services. For detailed terms and conditions, please refer to our full Warranty Policy or contact us for more information.